• You’ll receive an email confirming receipt of the shipment.
  • From the shipment date of arrival, your trade-in will be processed and your check payment will be mailed in 9-12 business days.
    • If a credit certificate payment has been selected, it will be emailed to you within 24 hours of the trade-in being processed.
  • If there are any payment discrepancies, our customer service team will communicate the details along with the updated value of your trade-in.
  • If your trade-in value is equal or greater than the value quoted on the packing list, you’ll receive an email confirming the trade-in has been reconciled.

* Business days are Monday-Friday (excluding holidays)